Thomas is an expert in digital strategy and user experience. He is co-author of the Digital Delivery Model, combining design thinking and agile which has been successfully used in many digital transformation cases. His 13+ years of experience in digital transformation have led him to complement his skills as a digital strategist with those of service designer, enterprise architect and program manager. His focus lays on accompanying his clients and colleagues to materialize innovation and transition from complex situations to pragmatic solutions with rapid implementation. He currently works at Deloitte Digital. Deloitte Digital combines industry intelligence, tech know-how, creativity, and a human-centric mindset to create end-to-end experiences. From frictionless, always-on experiences and platforms that deliver simple, accessible human utility, to branded products and services that convert prospects to lifelong customers, Deloitte Digital amplify behaviors that fuel growth.